Effective Date: 11-19-2024
At Nareal.in, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our Return and Refund Policy below.
1. Eligibility for Returns
You may return an item if:
- It is unused, unwashed, and in its original packaging.
- It is returned within [Insert Return Window, e.g., 7/14 days] from the delivery date.
- It has all tags, accessories, and original receipts included.
Non-Returnable Items:
The following items are not eligible for returns:
- Perishable goods (e.g., food items).
- Custom-made or personalized products.
- Items marked as "Final Sale" or "Non-Returnable."
2. Return Process
To initiate a return:
- Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] with your order details and reason for return.
- Approval: Once your return is approved, we will provide you with return instructions and the address to ship the item.
- Ship the Item: Ensure the item is securely packaged to prevent damage during transit.
Return Shipping Costs:
- Customers are responsible for the shipping costs for returns unless the item was damaged, defective, or incorrect.
3. Refund Policy
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed.
Refund Options:
- Refunds will be issued to your original payment method or as store credit, based on your preference.
- Refunds may take [Insert Processing Time, e.g., 5-7 business days] to appear in your account, depending on your payment provider.
Deductions:
If applicable, the original shipping cost may be deducted from the refund amount.
4. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us within [Insert Time Frame, e.g., 48 hours] of delivery.
- Provide photographs of the item and packaging as proof.
- We will arrange a replacement, repair, or full refund at no additional cost.
5. Order Cancellations
- Before Shipping: Orders can be canceled before they are shipped for a full refund.
- After Shipping: If the order has already been shipped, you can request a return after receiving the item.
6. Exchange Policy
We do not currently offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
